Shipping policy
Order Processing
- Orders are processed within 2–5 business days after payment is received.
- Orders are not processed or shipped on weekends or holidays.
- During launches or high-demand periods, processing times may be longer.
Shipping Times
- United States: 3–7 business days after your order ships.
- International: 7–21 business days, depending on the destination and customs.
Please note that shipping times are estimates and are not guaranteed.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. If an incorrect address is entered and the order has already shipped, we cannot guarantee replacement or refund.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact the shipping carrier first, and then reach out to us—we’ll do our best to help.
Customs & Duties (International Orders)
International customers are responsible for any customs duties, taxes, or import fees required by their country.